F A Q S & A B O U T - U S
HOW DO I TRACK MY ORDER OR SEE WHERE IT IS?
You must confirm that you are happy with the goods PRIOR to shipping. There are no refunds after this confirmation.
After processing, an Email/SMS Confirmation of your Order will be followed by a separate Shipping Confirmation via Email/SMS containing information of your Tracking ID. Once you've received your Tracking ID - please track via AusPost.
REFUNDS POLICY:
Once your goods have arrived in the country, we will perform a thorough quality assessment and send you a detailed video and photos.
We will confirm with you that you are satisfied with the item and wish for us to dispatch via AusPost.
There are strictly no refunds after this confirmation, with no exceptions.
WHERE ARE YOU BASED?
Brisbane, Australia.
HOW DO I CONTACT YOU FOR ANY INQUIRIES?
You can contact us through email which is dailyluxe.aus@gmail.com or Instagram DM (@luxefindr) or WhatsApp on 0433 564 934.
ARE ALL YOUR PRODUCTS REAL?
All our products are high grade 1:1 replicas made with genuine leather and solid hardware. Our items also come with free shipping, designer packaging and complimentary dustbag and authenticity cards etc.
WHEN WILL MY ORDER BE SHIPPED?
Processing Times are estimated anywhere between 2 business days and shipping is up to 2-3 weeks depending on dispatch from our manufacturers in Dubai. Once landed, we estimate 7 business days via AusPost. This can be less or more, depending on the current Covid19 situation.
ARE YOUR PRICES IN AUSTRALIAN DOLLARS?
Yes. All prices are in Australian dollars.
DO ALL ORDERS COME WITH THE DESIGNER PACKAGING AND DUSTBAG?
Yes all our items (excluding clothing) come with full complimentary designer packaging, authenticity cards and dustbag.
WILL MY PRODUCTS ARRIVE TOGETHER?
Orders are normally received as one package however some items may be received separately due to goods manufactured by different Stock Suppliers. Rest assured, all Tracking notifications will be received via email.
I REALLY NEED A GIFT FOR SOMEONE SPECIAL VERY SOON, CAN MY ORDER BE GUARANTEED TO ARRIVE BEFOREHAND?
Due to the nature of the shipping business, delays are often inevitable, all our shipping times are provided as guidelines only and therefore specific delivery dates are not guaranteed. We ask our customer to ensure they provide enough time when ordering an item for a special event.
Alternatively, we offer gift cards that will ensure that your special someone will get exactly what they want with no delay!
ABOUT US:
Welcome to DailyLuxe, your premier destination for high-end fashion and luxury products. Based in Brisbane, Australia, we are proud to source the highest quality items from Dubai, the fashion capital of the world. Since our establishment in 2018, we have been dedicated to providing our customers with a curated selection of premium fashion items that exude elegance and sophistication.
At DailyLuxe, we understand that fashion is not just about clothing and accessories; it is a form of self-expression and a reflection of one's personal style. That is why we carefully handpick each item in our collection, ensuring that they meet our stringent standards of quality, craftsmanship, and style.
What sets us apart is our unwavering commitment to customer satisfaction. Over the years, we have served thousands of satisfied customers who have trusted us to deliver the highest quality products and exceptional service. We take pride in building long-lasting relationships with our customers, ensuring that their shopping experience with us is nothing short of extraordinary.
Whether you are attending a special event, looking to elevate your everyday style, or searching for the perfect gift, DailyLuxe is here to fulfill your fashion desires. Explore our collection and indulge in the world of high fashion and luxury. Experience the elegance, sophistication, and unparalleled quality that DailyLuxe has to offer.